Policies & Trust Centre
Clear information about your care, your money and your data. Find the policy you need and a straightforward route to help.
Bookings & community
Your booking, responsibilities and options when something goes wrong.
Terms of Service
Account rules, booking responsibilities, payments and your consumer rights.
Read document Policy & guidanceScope of Care
Ordinary childcare, excluded services and handling a change of plans.
Read document Policy & guidancePayments, Cancellations & Refunds
Booking holds, cancellation credits and requests for payment-method refunds.
Read document Policy & guidanceSafety Standards
What verification and booking safeguards do—and what they do not guarantee.
Read document Policy & guidanceCameras & Recording Policy
Household CCTV disclosure and the current status of camera features.
Read document Policy & guidanceComplaints & Dispute Resolution
Get help, request a review and find independent routes to redress.
Read documentPrivacy & your data
What is collected, who receives it and how to exercise your choices.
Privacy Policy
How AuntyNow handles personal data about families, caregivers and visitors.
Read document Policy & guidanceCookie Policy
Essential cookies, optional browser storage and controls that put you in charge.
Read document Policy & guidancePrivacy Requests & Account Deletion
Request access, correction, deletion or a review of how your data is used.
Read document Policy & guidanceData Retention Policy
Retention criteria, browser expiry and the limits of automated deletion.
Read document Policy & guidanceService Providers & Sub-processors
Providers behind payments, identity, maps, hosting, notifications and optional chat.
Read documentBusiness partners
Proposed terms for a separately agreed data-processing arrangement.
Not sure where to start?
Email hello@auntynow.com for service questions or privacy@auntynow.com about your information. Optional chat is never required.
Official reference points
Read the underlying guidance directly. These links do not imply an endorsement of AuntyNow.