1. Caregiver access
New caregiver accounts are incomplete, unverified and unavailable by default. The API requires onboarding and administrative approval before a caregiver can accept offers or receive an assignment. Public caregiver results contain only verified profiles. Accepting offers is a preference, not a calendar or a guarantee of availability for a particular date.
2. Booking privacy
A named caregiver receives a reviewed offer containing the city, area, schedule, duration, child count/ages, limited household signals, a staff-prepared care brief and proposed pay. Staff must keep exact addresses and contact details out of the brief. Before confirmation, the parent name, exact address and original detailed care notes are withheld. After confirmation, the assigned caregiver receives the relevant care address, contact and household details—but never the parent's NIN, proof document or emergency-contact details.
3. Booking integrity
Submitting a new request does not assign a caregiver or hold wallet funds. Scheduled short stays require at least 24 hours' notice; long stays require 48–72 hours and remain enquiries. Staff review, a named caregiver's acceptance and the parent's explicit acceptance of the current, unexpired proposal are required before confirmation.
Confirmation checks the caregiver's reserved time and atomically holds the agreed wallet amount. Date-specific reservations include a travel gap and a database overlap safeguard. Existing confirmed care is also checked for conflicts. Only the assigned caregiver may record journey, arrival, care-start and completion in order, within the permitted time windows. Completion releases held care pay atomically. These controls do not replace staff review of duties, working time, rest or external commitments.
4. Location
The API accepts caregiver location events only while an assigned booking is in the en-route state. The current browser interface does not collect background location automatically.
5. Limits
Technical controls reduce unauthorised access but do not guarantee caregiver conduct or eliminate childcare risk. Camera monitoring, automated emergency response and a staffed in-app safety channel are not currently provided.