Verified people
Caregivers complete identity, payout and profile review before they can receive bookings. Parent accounts also complete identity and home review.
Request care● Trust & safety
Care starts before anyone arrives.
A safer booking begins with knowing who is involved, what the child needs and what the caregiver should expect at the care location.
Checks before care. Records throughout.For parents, children and caregivers
Relevant information
Children's ages, care notes and household disclosures help the caregiver prepare before care begins.
Traceable bookings
Request review, caregiver acceptance, parent confirmation, journey and care milestones create a record both sides can follow.
Good care starts with a plan
Plan ahead. Confirm with confidence.
Send a request, let our team review it, then approve your caregiver and price. A request is not a confirmed booking.
Short stays
Request a non-overnight session of 2–12 hours at least a day ahead.
Long-stay enquiries
48 hours for overnight or extended plans up to 48 hours. 72 hours for multi-day or new recurring arrangements. Reviewed planning, not instant confirmation.
Emergency requests
Extra charges apply. Only in staffed service areas, subject to safety checks, caregiver acceptance and your confirmation. Availability is not guaranteed.
Before care
Trust works both ways.
Families need confidence in caregivers, and caregivers need clear information about the people and home they are entering.
Caregiver review
- Identity details matched during verification
- Payout account checked before approval
- Experience, service area and public profile reviewed
- Only approved profiles can become available
Parent and home review
- Parent identity and address proof reviewed
- Relationship to the children declared
- Emergency contact recorded privately
- Pets, CCTV, other adults and household hazards disclosed
Health & care information
Share what matters for this child, for this booking.
Parents can add relevant care notes for the assigned caregiver, including allergies, routines, access instructions and other needs that affect safe, ordinary childcare.
AllergiesFood & feedingSleep routinesComfort needsHousehold hazardsEmergency instructions
During & after care
A clear record when plans are moving.
Account-backed status and support records help parents and caregivers understand what happened and when.
Address shared after confirmation
Only the invited caregiver sees a reviewed offer and its service area. Exact address and parent contact details are released after caregiver acceptance and the parent’s funded confirmation.
Booking milestones
Journey, arrival, care start and completion states are recorded against the booking.
Safety reporting
Parents and caregivers can create a traceable report and flag time-sensitive care or safety concerns as urgent.
Emergency action stays direct
An in-app report does not contact emergency services. If anyone is in immediate danger, contact local emergency services first.
A parent's part
Good care needs a useful handover.
Before the caregiver arrives, make sure the booking notes are current and the home is ready for care.
- ✓Share allergies, routines and essential care instructions
- ✓Keep emergency contact details current
- ✓Disclose pets, CCTV, hazards and other adults present
- ✓Keep medication and dangerous items secured
- ✓Stay reachable throughout the booking
Ready to plan care
Request care →Start with a verified account.
Create your parent profile, complete review and request care ahead of time. Emergency requests cost extra, depend on staffed coverage and never skip safety checks.